(509) 591-5517

info@loanfactory.com

Office hours:

  • Monday - Friday: 6:00 AM - 5:00 PM
  • Saturday: By Appointment

State Licenses:

Complaints:

If you would like to report a complaint, please contact our Client Advocate Department at:

We will respond as soon as possible.

Google Reviews

Sabrina Robles
Sabrina Robles
2026-08-08
As a First time Buyer I was scared Nervous and everything else that comes with it! But I give Roy Shelton and Serena Pham a 100 star. They helped me through the thick and thin. Even when I almost was ready to throw the towel in. Roy and Serena stood by my side were very calm patient and had Faith in me. Thank the almighty God! And you both for being honest and understanding and made this happen for me and my children may god bless the Loan Factory!!!🙌🫶🏽🙏
Stone Ramsey
Stone Ramsey
2026-08-08
Brent & his team were amazing to work with. They took care of us, shopped for the best rate and made it all happen in order to close on time! I would recommend Brent and his team to anyone, especially if you want the best in Texas! Awesome experience!
Pilar Osechas
Pilar Osechas
2026-08-08
Super professional, fast, and highly effective! The entire process was smooth from start to finish. They were knowledgeable, responsive, and took the time to answer all my questions. I truly appreciated their attention to detail and commitment to providing excellent service. I highly recommend them to anyone looking for a reliable and trustworthy professional. Five stars!
Tan Nguyen
Tan Nguyen
2026-08-08
Thank you Tyler and Philip for helping me with the loan quickly!
Hoa Trinh
Hoa Trinh
2026-08-07
Phuong Nguyen
Phuong Nguyen
2026-08-07
The team (Natalia, Kyle) is very helpful, responsive and knowlegeable! They can support you fully in English and Vietnamese. They are willing to go extra miles to help you getting the best loan!
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